Forum Error C561 and C513

I'm having this issue too! My brand new out of the packet Festive Flavours chip isn't working. My BCB chip still works okay and so does the only other chip I own. It would be great to be able to find a remedy on here because 1800004838 is closed due to it being a Saturday and I'm assuming won't re-open until after the public holiday.

Hi JadeKeeping

Sorry to hear about the errors you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office

Hello,

I am getting the same error on my TM5. Error C561 and C513 come up everytime I start it. I can't use the recipe chip. The connecting points look fine and have been cleaned.

could someone please contact me with a resolution?

Thank you

Hi Beariigirl,

So sorry to hear you are having issues with your Everyday Cooking for Thermomix Families chip.
We have passed your details onto our Customer Service department and they will be in touch shortly to help you.

Thankyou for your patience.

Kind regards,
Thermomix in Australia

My chip is brand new first time out of the container and I got the message C513 I have tried the the other chip and it works the cook key works. Are you able to help please very frustrating when you just get a new thermomix and something doesn't work.the disc is the Everyday Cooking for Thermomix families

Hi Philmm

Sorry to hear you have experienced errors.

We have passed your post onto our Customer Service team. However your number is not identified on your profile so the response time may be inhibited. If you are able please contact the Customer Service team direct on 1800 004 838.

Otherwise please bear with us.

Warm regards
Thermomix in Australia and New Zealand

ERROR C513 & C561

I too have the same error messages for the last chip I purchased.... I had ignored it as I was using the book but finally got around to emailing in and was told the chip is out of warranty. .... have others had the same response????

Hi Pauly

Sorry to hear you haven't had this rectified.

We have passed your post onto our Customer Service team. Someone will be in contact again to get you back in the kitchen as quickly as possible.

Please bear with us in the meantime.

Warm regards
Thermomix in Australia and New Zealand Headoffice

This has happened to me today. I called the 1800 number and was told that i would receive a "test" via email. I am still waiting. Why isn't a resolution posted? I have all 8 recipe chips AND NONE OF THEM WORK!
Can someone please help?
Thanks.

Hi Klazine

Sorry to hear about the errors you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office

Hi, my only chip that works is my basic cookbook chip. All the others stopped working and they worked fine before! It tells me to clean and reconnect it but it doesnt work. Error C561 and C513 come up everytime I try to use it. Can you please help me? Thanks!

Hi Maddmac

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office

Hi I just attended a cooking experience and purchased the the every day cooking for thermomix families and the chip isn't working and comes up with an error code C513. I've shut the thermomix down and cleaned the contacts however to no avail. Any suggestions

Hi Westie

Thankyou for your post.

We have flagged your post with our Customer Service team. The team are currently responding to queries from two business days ago. A member of the team will be contacting you directly to assist.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind regards

I too have same issues with Basic Cook book chip. Other chips work fine - any resolution please ? 

Hi kaitie

Sorry to hear about the error codes you have been experiencing.

Our Service Team are currently responding to service requests from two business days ago. We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind regards

Hi, i am also experiencing the C 561and the 513 errors. I haven't had them before and also have not gotten the chip wet or anything! Would love to know what to do / how to fix!! 

Hi Paula15

Sorry to hear about the error codes.

Our Service Team are currently responding to service requests from two business days ago. We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind regards

I too have errors c561 and c513 come up when I turn on my machine. I've never taken the chip out and it hasn't gotten wet. I've tried to wipe it but no luck. My daughter is learning to cook with the chip recipes and we miss this function a lot. Particularly as she's started to cook me breakfast! Would appreciate your help to remedy this. Thanks. 

Hi kylie_0

Sorry to hear about the error codes you are having.

Our Customer Service Team are currently responding to service requests from two business days ago. We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind regards

Hi, Since saturday I can't use my chip. I keep getting both error codes. Have cleaned gently. Have turned off and on but it wont read my chip. What else can I do please? 

Hi taridley,

Sorry to hear about the error you are experiencing. We have forwarded your details onto our service department. A member of the team will be in contact with you shortly.

Kind regards,

Hello,

It seems that these errors are occurring in a large number of people's Thermomixes. 

I have found in the past when I have had an issue, it's best to contact your Thermoconsultant first. Generally, they will take the problem and find a solution for you. It's in their best interest to find a solution.

If it is not resolved to your satisfaction, I would write to the Thermomix Head Office and explain what the problem is. Provide them with a reasonable amount of time to reply. 

Keep a record of all correspondence you have with Thermomix Australia.

Should you not receive a satisfactory result and your problem is not being resolved, it's time to take the matter to your state's consumer advocate. In NSW it's Fair Trading, Victoria is Consumer Affairs Victoria. The ACCC has a full list of the consumer protection agencies. 

The Australian Consumer Law is there to protect you, and all goods must be sold of an acceptable quality. This means that your Thermomix should be safe, it should last and have no faults.

I hope this helps for anyone experiencing issues with their Thermomix. For the amount of money these machines cost, we (as the consumer) must expect that they will work even if they are out of warranty.  

Hello

I have just suddenly started receiving C561 error when I turn my thermomix on. Ive never taken recipe chip out. Please advise how I can fix it.

Thank you

Tara

Hi sandy_c

Sorry to hear about the error code.

We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.

Please bear with us in the meantime.

Kind regards

Hi, my chip is not connecting to the machine ( c561 ). The chip has never left the machine the whole time i have had it.

What do i do??

Hi Mrdougie

Thanks you for your post. We have flag your recipe chip issue with our Customer Service team and they will be contacting you directly.

Kind regards

Hi ainat 63

Sorry to hear about the error code.

We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.

Please bear with us in the meantime.

Kind regards

Mine started its error code 104. Then the next day error 52. Waiting for reply hopefully today   Devastated

I'm having a problems with my recipe chip as well with the same code, I have cleaned the contacts with no success could I please get some help.

Hi Renee Lamberth,

A team member from our service department will be in contact with you to further assist with this error.

Kind regards,

Hi, I have a TM5 and have the same error C 561.  Can you please help? 

Hi missm11,

I have forwarded your details onto our service department and a member from the team will be in contact with you to further assist.

Please bear with us in the meantime,

Kind regards,

Hi, 

I am getting the same error on my TM. Error C561 and C513 come up everytime I start it. I have wiped the contacts with a clean dry cloth, but the chip hadn't been removed the whole time I have had the machine.

Hi pstephens66,

Your post has been forwarded to our service department and a member from the team will be in contact with you to assist.

Kind regards,

Hi my chip is also not connecting, this is the second time. I have already had a chip replaced For this reason.

Is this going to be an ongoing problem, not happy due to the price I have paid for this machine.

Please advise what I need to do?

Thank you

Hi Shayns,

I have forwarded your post to our service department and a member from the team will be in contact with you to assist you further.

Kind regards,

Hi there, I am having this problem with my Thermomix today! I have had mine just on 12mths and it's hardly ever been removed from the side of the machine. 

Hi sms84,

I have forwarded your post to our service department and a member from the team will be in contact with you to assist you further.

Kind regards,

Mine is doing the same thing!!!

Hi merri09,

Sorry to hear about this error your are experiencing, a member from our service department will be in contact with you to further assist.

Kind regards,

Hi, I have the same error C513, where  I am asked to restart thermomix - which I have done as well as cleaning the contacts and reconnecting the chip all to no avail.

Please help as I cannot use the recipe chip at all.  this seems to be something that is happening to a number of people so if there is an easy solution I would love to have it.

Hi How15,

Your post has been forwarded onto our service department and a member from the team will be in contact with you to assist.

Kind regards,

I sent an email and rang the Brisbane phone number to get help with a faulty chip today.  I was on hold for sometime so ended the call and rang back.  I left a message for someone to call back but I was not contacted. My basic cookbook chip has an error - I assume my machine is fine because my other chip is working fine...I am hoping to get some help with this.

Regards B

Hi Sengie,

Please call our customer service team on 1800 004 838 and they will be able to assist you with your recipe chip.

Kind regards,

My recpie chip is not working.Sounds like a similar problem as the people above. What can I do?

Hi Shilling,

Your post has been forwarded to our service department and a member from the team will be in contact with you to assist.

Kind regards,

Hi there, 

I am getting the same error on my TM. Error C561 and C513 come up everytime I start it. I can't use the recipe chip. The connecting points look fine. Help please!

Hi 4FarmBoys

Sorry to hear about your recipe chip not connecting.

We have flagged your post with our Customer Service team. A member of the team will be contacting you directly to assist.

Please bear with us in the meantime.

Kind regards