Same problem here! Last night cooking a whole chook in varoma I got the C161 error and machine shut down. Turned off and let cool down but hasn't fixed problem. Also getting C144 error about lid not been fitted correctly even though it clearly is! If the god awful beeping at the end of every step wasn't bad enough now my machine is starting to fail after only having for less than 6 months!
I was almost done making tomato ketchup and the same thing happened to me. Error code C161. Turned it off and tried again several times with no luck. I look forward to being contacted asap. Thanks.
I am having the same issue tonight whilst cooking a whole chicken in the varoma. It still has 15 minutes to go. It have rried about 6 times to restart but the c161 error message keeps coming up and asking me to shut the machine down.
My Thermomix has just come up with the error C161 during the 8 second cooldown time frame. What does this mean and what shall I do? Can I still use the machine?
Thank you for expressing your concerns with us. We understand that these are reports can initially seem alarming, but we can assure you the vast majority of our customers are who are using the Thermomix TM5 are and making several wonderful meals with a lot of enjoyment.
If any customers experience errors or have Service queries, our service team is just a phone call or email away. Once these are reported we have a process in place to manage this via our Service centre as quickly as possible.
I have been contemplating buying a thermomix for months and thought I was finally ready to make the plunge... BUT after reading all these error messages from unhappy customers. I am now thinking it's not worth it. Are all TM5's malfunctioning?! Or was it just the first release of TM5's?
Just made the spaghetti sauce and had the cheese sauce ready to go. Error message c161, just keeps shutting down. Turned off and let cool but no success. I bought the machine in november last year. Regards Lynelle
Error C161 came up on my machine yesterday when I was at the stage of blending the vegetable soup. It shut down. I waited a while and turned it back on. After 30 seconds as soon as I started to increase the speed, got the error message again. Three times in total. Not happy. Haven't used it since.
Is this a problem that I can 'expect initially but will go away' like I was told with the problem of the lid not going back on when cooking something hot?
Your post has been sent to our Service team for attention and a member of the team will be in contact with you directly. Please bear with us in the meantime.
Hi have received the C161 error a couple of times and today when making butter chicken received it again plus the 145 error saying the lid or bowl was not fitted correctly (which it was). On looking at this page it seems to be a common error and a lid issue. Can I please have someone from the service team contact me to organise fixing. Thanks.
Hi all I had this issue with my machine. No need to worry, I posted my issue with the c161 error here. They organised collection the next day my machine was gone for approximately 3 days then couriered back to me. I have not had the issue again.
I have just started having this problem also. My TM5 was bought in November 2014 and has always had the error about the blocked lid sensor. Now it is giving a C161 error and shutting down with the lid locked. This happened after cooking a stew for 30min, then again after i was cooking potatoes for 15min.
I have tried about 20 times to get it to restart both times, but nothing works.
Hi just wanting to find out what your outcome was? do they pick it up from you or do you have to pay for it to be delivered to them? have you had the same issue again?
Just had the C161 error come up again! had this error a week ago as well! What does it mean?????? Something is not right seems to happen when I cook something for longer then 15 minutes! Can someone please contact me as my demonstrator is no longer selling thermomix's.
Bought my TM5 in December and constantly getting c161 error message when trying to cook things that take longer than 15 mins. Can't even get through mashed potato without the machine shutting down a couple of times. $2000 and can't make dinner without multiple delays. Not a happy customer right now
I am also having trouble with my machine also, half was thru cooking pocket roast beef and machine shuts down, displaying C161, also C145 telling me the lid cannot be licked in position. Very frustrating with a new machine. Have phoned my consultant and left message
My machine was getting the 161 and 141 errors last night. I tried again this morning but still the same error. My machine is 2 months old. It is very frustrating for a new machine.
Please let me know how to fix this. I've left messages for my consultant but I haven't heard back from her yet.
Hi there, I am having the same issue - error C161 and turning off immediately. have tried contacting my consultant but not heard back yet. Very frustrating, i have only had it for less than 2 months!
This has just happened to my machine today also... I was cooking vegetables in the varoma after cooking a chicken in it too! it now says its shutting down and keeps turning off after the C161 error code.
We are bringing your post to the attention of our Service Department, as the error is recurring. A representative will be in touch with you as soon as possible. Please bear with us in the meantime.
Hi, I have already spoken to my consultant AND have had my Thermomix (TM5) "repaired" by the service team, sent off to the repair centre....10 day turnaround.
Today when making frappacino's it happened again, twice.
I have found that by moving the lid slightly it gets a different fit and seems to be Ok, but when making recipes you just want the mixer to work and not have to worry about "jiggling" the lid.
Obviously a design fault, but for my money I would prefer a machine that worked and worked all the time.
Very disappointed as I was the one in our house that had to be convinced to spend the conciderable sum of $2000 on a machine where the lid has to be moved to make the thing work! Very dissappointed to say the least.I will be contacting my lovely consultant, Wendy, to see what she suggests but don't really want to have to send it away again........
I have had same problem cooking corned beef in the varoma. Happened toward the end when the machine was hot. The lid is often difficult to get back on when hot and sometimes the locking mechanism doesn't like it. Not sure if the error is associated with the heat or the lid or a combination of both? It was a real pain toward the end of cooking when everything else is ready and I'm still trying to finish the meat because I had taken the varoma off the lid so many times! Seemed to be ok once I let the machine cool down and I ran cold water over the lid.
I have spoken to my lovely consultant who has logged a request with the service department. Look forward to a response soon.
I used my TM5 to make 2 batches of apricot jam. In the final stretch of the 2nd batch the lid refused to lock in and the the machine shut down displaying an Error 161 message.
I let the machine cool down and then we were back on track. Has anyone else had this problem? It's a bit annoying!
Posts:
Same problem here! Last night cooking a whole chook in varoma I got the C161 error and machine shut down. Turned off and let cool down but hasn't fixed problem. Also getting C144 error about lid not been fitted correctly even though it clearly is! If the god awful beeping at the end of every step wasn't bad enough now my machine is starting to fail after only having for less than 6 months!
Posts:
Hi Mrs Gregg and jmmcann31,
Our Service Department has bene alerted to your posts and a member of the team will be contacting you directly to provide assistance.
Please bear with us in the meantime.
Thermomix Head Office
Posts:
I was almost done making tomato ketchup and the same thing happened to me. Error code C161. Turned it off and tried again several times with no luck. I look forward to being contacted asap. Thanks.
Posts:
I am having the same issue tonight whilst cooking a whole chicken in the varoma. It still has 15 minutes to go. It have rried about 6 times to restart but the c161 error message keeps coming up and asking me to shut the machine down.
can someone please contact me about this?
thanks
Posts:
Hi LooLou,
We have flagged your post with our Service team. A member of our Service team will be in touch with you directly.
Thermomix Head Office
Posts:
My Thermomix has just come up with the error C161 during the 8 second cooldown time frame. What does this mean and what shall I do? Can I still use the machine?
Posts:
Hi lararickson,
Thank you for expressing your concerns with us. We understand that these are reports can initially seem alarming, but we can assure you the vast majority of our customers are who are using the Thermomix TM5 are and making several wonderful meals with a lot of enjoyment.
If any customers experience errors or have Service queries, our service team is just a phone call or email away. Once these are reported we have a process in place to manage this via our Service centre as quickly as possible.
Our Service Department is contactable at service@thermomix.com.au or 1800 004 838.
Thermomix Head Office
Posts:
I have been contemplating buying a thermomix for months and thought I was finally ready to make the plunge... BUT after reading all these error messages from unhappy customers. I am now thinking it's not worth it. Are all TM5's malfunctioning?! Or was it just the first release of TM5's?
Posts:
Hi Lynelle,
Your post has been sent to our Service Department for attention. A member of the Service team will be in touch with you.
Please bear with us in the meantime.
Thermomix Head Office
Posts:
Just made the spaghetti sauce and had the cheese sauce ready to go. Error message c161, just keeps shutting down. Turned off and let cool but no success. I bought the machine in november last year. Regards Lynelle
Posts:
Hi Ariel2610,
We have flagged your post with our Service Department and a member of the Service team will be contacting you directly.
Thermomix Head Office
Posts:
Error C161 came up on my machine yesterday when I was at the stage of blending the vegetable soup. It shut down. I waited a while and turned it back on. After 30 seconds as soon as I started to increase the speed, got the error message again. Three times in total. Not happy. Haven't used it since.
Is this a problem that I can 'expect initially but will go away' like I was told with the problem of the lid not going back on when cooking something hot?
Posts:
Hi deniseh,
Your post has been sent to our Service team for attention and a member of the team will be in contact with you directly. Please bear with us in the meantime.
Thermomix Head Office
Posts:
Hi have received the C161 error a couple of times and today when making butter chicken received it again plus the 145 error saying the lid or bowl was not fitted correctly (which it was). On looking at this page it seems to be a common error and a lid issue. Can I please have someone from the service team contact me to organise fixing. Thanks.
Posts:
Hi all I had this issue with my machine. No need to worry, I posted my issue with the c161 error here. They organised collection the next day my machine was gone for approximately 3 days then couriered back to me. I have not had the issue again.
Hope this helps!
Dee
Posts:
I have just started having this problem also. My TM5 was bought in November 2014 and has always had the error about the blocked lid sensor. Now it is giving a C161 error and shutting down with the lid locked. This happened after cooking a stew for 30min, then again after i was cooking potatoes for 15min.
I have tried about 20 times to get it to restart both times, but nothing works.
Posts:
Hi Cheekoffal,
We have flagged your post with our Service team, who will be contacting you directly to provide assistance.
Thermomix Head Office
Posts:
Hi,
I have been getting the same Error c161 with mine as well when cooking over 15 mins, only had mine since December as well.
Regards
Cathy
Posts:
Hi DeanneNorth,
Our Service Department has been alerted to your post. Someone from the team will be in touch with you to provide assistance.
Thermomix Head Office
Posts:
Hi just wanting to find out what your outcome was? do they pick it up from you or do you have to pay for it to be delivered to them? have you had the same issue again?
Thanks!
Dee
Posts:
Just had the C161 error come up again! had this error a week ago as well! What does it mean?????? Something is not right seems to happen when I cook something for longer then 15 minutes! Can someone please contact me as my demonstrator is no longer selling thermomix's.
Dee
Posts:
Hi Turtle's Wife,
We have relayed your message to the Service team and a member of our Service team will be in touch with you directly.
Thermomix Head Office
Posts:
My thermomix is also showing C161 error and shutting down. Can someone please contact me (am awaiting reply from my consultant).
Posts:
Hi allievc and Nikkib81,
We have alerted our Service team to your posts and a member of the team will be in touch with you soon.
Please bear with us in the meantime.
Thermomix Head Office
Posts:
Bought my TM5 in December and constantly getting c161 error message when trying to cook things that take longer than 15 mins. Can't even get through mashed potato without the machine shutting down a couple of times. $2000 and can't make dinner without multiple delays. Not a happy customer right now
Posts:
Thank you for the fast turnaround - it is now back in my kitchen and I'll give it a good run over the weekend.
Posts:
I am also having trouble with my machine also, half was thru cooking pocket roast beef and machine shuts down, displaying C161, also C145 telling me the lid cannot be licked in position. Very frustrating with a new machine. Have phoned my consultant and left message
Posts:
Hi RaryGirl, TanyaBurns, Ashatan42 and Helen,
We have brought your posts to the attention of our Service team. A member of the team will be in touch with you soon.
Please bear with us in the meantime.
Thermomix Head Office
Posts:
My machine is a whole 2 weeks old and I'm constantly getting the 161 error. Not happy paying over $2000 for something that I can't use!
Posts:
My machine was getting the 161 and 141 errors last night. I tried again this morning but still the same error. My machine is 2 months old. It is very frustrating for a new machine.
Please let me know how to fix this. I've left messages for my consultant but I haven't heard back from her yet.
Posts:
Hi there, I am having the same issue - error C161 and turning off immediately. have tried contacting my consultant but not heard back yet. Very frustrating, i have only had it for less than 2 months!
Posts:
This has just happened to my machine today also... I was cooking soup it now says its shutting down and keeps turning off after the C161 error code.
Very frustrating!! Not Happy
Have messaged consultion - have not heard back yet
Helen Bruger
Posts:
Hi kate23,
Your message has been sent to our Service team. Someone from the team will be in touch with you soon.
Please bear with us in the meantime.
Thermomix Head Office
Posts:
Mine keeps shutting down with this error while I'm trying to make mac and cheeese.
Posts:
Hi Denise and sallywebber6,
Your messages have been sent to the Service Department for attention. A representative from the Service department will be in touch with you soon.
Thermomix Head Office
Posts:
I have just got this message up on my thermomix 5 whilst I was making Carmel fudge
it is now resting and cooling down
I understanding it is a lid sensor issue
I live the North side of brisbane and can drop it off at the maintenance dept in new stead
I have left a message with my con
please get one of your people to call me detail on login info
Denise Lawson
Posts:
This has just happened to my machine today also... I was cooking vegetables in the varoma after cooking a chicken in it too! it now says its shutting down and keeps turning off after the C161 error code.
Very frustrating!!
Posts:
Hi tony2201,
We are bringing your post to the attention of our Service Department, as the error is recurring. A representative will be in touch with you as soon as possible. Please bear with us in the meantime.
Thermomix Head Office
Posts:
Hi, I have already spoken to my consultant AND have had my Thermomix (TM5) "repaired" by the service team, sent off to the repair centre....10 day turnaround.
Today when making frappacino's it happened again, twice.
I have found that by moving the lid slightly it gets a different fit and seems to be Ok, but when making recipes you just want the mixer to work and not have to worry about "jiggling" the lid.
Obviously a design fault, but for my money I would prefer a machine that worked and worked all the time.
Very disappointed as I was the one in our house that had to be convinced to spend the conciderable sum of $2000 on a machine where the lid has to be moved to make the thing work! Very dissappointed to say the least.I will be contacting my lovely consultant, Wendy, to see what she suggests but don't really want to have to send it away again........
Posts:
I spoke to the Service team, it's due to a faulty lid sensor and needs to be serviced immediately.
Posts:
Hi HayleyG,
We have flagged your post with our Service Department and a member of the Service team will be contacting you soon.
Thermomix Head Office
Posts:
Hi everyone,
I have just cooked rice and am trying to cook butter chicken. Cant even do the first step. Should I let the machine cool down then try again??
Posts:
Hi hawksy.
A member of the team or your Consultant will be in touch with you to advise soon.
Hi caroline1,
We've flagged your post with our Service team, and someone will be in touch to advise.
Thermomix Head Office
Posts:
I have had same problem cooking corned beef in the varoma. Happened toward the end when the machine was hot. The lid is often difficult to get back on when hot and sometimes the locking mechanism doesn't like it. Not sure if the error is associated with the heat or the lid or a combination of both? It was a real pain toward the end of cooking when everything else is ready and I'm still trying to finish the meat because I had taken the varoma off the lid so many times! Seemed to be ok once I let the machine cool down and I ran cold water over the lid.
I have spoken to my lovely consultant who has logged a request with the service department. Look forward to a response soon.
Posts:
I have the same problem with my TM5. I saw the c161 error while blending vegetable soup. I let it cool down but it didn't fix it. Please advise.
Posts:
Hi vixprap,
We have brought your post to the attention of our Service team, and someone from the team will be in touch with you soon.
Thermomix Head Office
Posts:
I used my TM5 to make 2 batches of apricot jam. In the final stretch of the 2nd batch the lid refused to lock in and the the machine shut down displaying an Error 161 message.
I let the machine cool down and then we were back on track. Has anyone else had this problem? It's a bit annoying!